Dispute Resolution Policy

Moris Hokins
Moris Hokins

At 888starz casino, we are committed to fair play and transparent dispute resolution. If a customer disagrees with any aspect of their betting agreement—such as payouts, bet results, odds, or any other key terms—they must submit a formal complaint to initiate the resolution process.

Filing a Complaint

To ensure a fair process, disputes must be handled through an official complaint submitted via email.

✔ Customers must submit a complaint within 10 days of discovering the issue.
✔ Complaints must be in writing and include relevant supporting documents.
✔ If the complaint does not contain sufficient evidence, it may be rejected without review.
✔ For disputes related to live esports betting calculations, the complaint must be filed within 72 hours of the event’s completion.

Once received, our Support Team will review the complaint and provide a detailed response within 30 days. If further details are required, the resolution timeframe may be extended until all necessary information is obtained.

Players may also file disputes using the official complaint form available on the 888starz website.

Handling Disputed Outcomes

In cases where multiple sources report conflicting results for the same event or if an error is found, 888starz reserves the right to determine the final and official result for settlement purposes. If no precedent exists for a specific dispute, the company will issue a decision at its own discretion.

If a customer believes that 888starz has violated its licensing obligations, they have the right to escalate their complaint to Curacao eGaming, the platform’s licensing authority.

However, before contacting Curacao eGaming, customers must first attempt to resolve the matter directly with 888starz, including disputes regarding payouts, account restrictions, transaction delays, or technical issues.

At 888starz, we uphold integrity, transparency, and fairness in all betting activities. If you have a concern, reach out to our Support Team, and we will assist you in resolving your issue as quickly as possible.